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My role within the organisation is to oversee Customer service and daily transport operations to ensure cost effective operation and ensure that our customers receive the best possible service without any hiccups.
Simon Dewan, Service Delivery Manager
I have worked within the Transport and Warehouse industry for over 25 years. Within my working career I have had many roles within the Transport and Warehouse Industry. From Handball Loader and Unloader of containers, Pick Packer, Fork Truck Driver, Warehouse supervisor, Transport operator, 3.5t delivery driver, Transport Controller, Operations Manager, Transport & Warehouse Manager.
Within my working career I have worked within many sectors of the transport industry. This ranges from International Road Haulage, UK General Road Haulage, Secure Road Haulage, Container Haulage, Parcel Delivery, Pallet Network, Home Delivery and now Waste. From all these industries I have gained a vast knowledge and experiences that assist me with my current day to day operational management role.
I have worked for a couple of large transport and Distribution companies within my working Career; Pfizer Pharma, Christian Salvesen, Norbert Dentressangle and Ikea, where I have held operational management positions.
Service Delivery Manager
My role within the organisation is to oversee Customer service and daily transport operations to ensure cost effective operation and ensure that our customers receive the best possible service without any hiccups.
Within the Waste operation, no two days are the same. This makes my job interesting and most enjoyable. You never know what day is ahead when you arrive. You have everything planned and then there are obstacles that arise throughout. Although, this could make the role stressful, with the correct management of resource at our disposal, I’m confident and able to achieve a preferred outcome. This makes my role incredibly satisfying when the last driver returns and its time to head off home.
In completing my Management & Leadership degree I have become more organised and constructive with feedback with others. My strength is in listening to others; problem solving and organisation.
I enjoy working here due to the ongoing investment in my future and encouragement I receive to push my ambitions within the management & organisation of the company. My own personal development goals are being achieved thanks to the investment from the company who are extremely loyal.
7 years.
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