TJ wins FEEFO Platinum Award for second year running

TJ has won the Feefo Platinum Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Created by Feefo, Trusted Service is awarded to businesses that use Feefo to collect genuine reviews and insights. Businesses meeting the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly-valued badge of approval, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.

Feefo gives Platinum Trusted Service awards to businesses who have achieved Gold standard for three consecutive years, which TJ has. The Feefo Gold Trusted Service award recognises those who have collected at least 50 Feefo reviews in a year, and have achieved a service rating of at least 4.5.

This year, to avoid penalising businesses suffering unduly from the effects of the coronavirus pandemic, the criteria has been adjusted. Organisations that won a Gold Trusted Service award last year, but struggled to achieve the required number of reviews this year, have been assessed on an average rating over the 24-month period covering 2020 and 2019.

TJ Managing Director John Gosling said: “We’re very excited to receive this award from Feefo because it’s based on the feedback of real customers, who are the most important judges of all. It recognises how hard we work to give all our customers the best possible experience, even in a year as tough as 2020. Everyone at TJ is fully committed to the highest quality of service, so it’s important for us to listen, understand and respond to all our customers. The beauty of Feefo is that it enables us to consistently improve, so we’re looking forward to another successful year.”

Steph Heasman, Director of Customer Success at Feefo, commented:

“The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers. This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved.”

Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions.

Here’s what our customers had to say in some of our recent Feefo reviews:

“I’m very glad to say that from the ease with which the booking was made on your website and the punctuality of the delivery and collection, I was very satisfied with the service you provided. I would certainly use you again.”

“TJ Waste made arranging a skip of the right size an easy task. The staff were knowledgeable and helpful. The delivery driver was helpful in positioning the skip right where it was easy for me and on collection assisted me in placing the last heavy item in the skip.  Well done TJ Waste for an excellent service at a very competitive cost.”  

“The entire skip hire process was seamless, the driver was courteous and managed to negotiate our driveway without causing any damage. TJ also provided great value for money.”

“Excellent service at a competitive price, with a helpful and friendly driver. All good!”

“Excellent service. Drivers are amazing, we live in a narrow lane and they reversed into our drive putting the skip exactly where we asked without trouble. When picking up a very full skip he was very careful he didn’t damage our wall as he swung it out. Would recommend this company.”

Find out more about the range of services that TJ offers including skip hire, aggregate supply and haulage.