Meet Sharna Hunt, Customer Services Assistant

Sharna joined TJ Waste in April and loves being part of the friendly TJ team. Outside of work she enjoys gardening and spending time with her family. She’s often out and about with her two sons, taking part in activities such as bowling, crazy golf or even Go Ape!

WHAT DOES YOUR ROLE INVOLVE?

My role involves a range of admin and customer service tasks including taking skip bookings for customers – this could be for domestic, account or broker orders, booking ROROs for larger jobs, providing customers with skip ETAs if they request them, dealing with invoice queries, booking in confidential waste jobs and responding to calls and emails. I provide support to the rest of the team as well – we all support each other – to ensure that the routing is on track and that all jobs are booked in line with the customers’ requirements. Every day our aim is to get the inbox clear by the end of play to keep the office running smoothly.

WHAT’S YOUR CAREER BACKGROUND?

I worked for an insurance company for 19 years in admin, sales and customer service roles which I enjoyed. I dealt with home, car, pet and travel insurance enquiries, quotes and sales, as well as renewals. I then moved onto a role as a PA and then later a team secretary at Airbus. I worked there for six years but when Covid hit, my contract wasn’t renewed so I went to work for the NHS track and trace for 18 months. Airbus got back in touch to ask me to return, which I did for a while until I applied for the job at TJ. I also have a part-time evening job delivering Domino’s pizzas which is fun and the kids love the freebie pizzas I bring home! 

WHAT ARE THE MOST REWARDING PARTS OF YOUR ROLE?

I’m a people person so the two things I enjoy the most are talking to the customers and working with the team. It’s a really friendly atmosphere in the office and I really enjoy working here! Everyone has been extremely supportive since I joined – I’m still learning and everyone is patient and keen to help me learn more and do well.

WHAT IS THE MOST CHALLENGING ASPECT OF YOUR ROLE?

I’m finding the IT system a bit challenging as it’s quite different to what I’ve used before. I’ve got some more training to come so I’m looking forward to that so I can build my knowledge and experience further. It can also be confusing getting to grips with how all the accounts work, but I’m sure that the more I do, the more efficient I’ll become in doing these tasks!

HOW HAS TJ SUPPORTED YOU SINCE YOU JOINED

When I joined, my manager Luke showed me around the office and introduced me to everyone, and the whole team was very welcoming. I then had a health and safety introduction from Jack, TJ’s Head of Compliance, followed by extensive training on how to place orders on the system. My colleagues Helen and Dani have been so helpful, checking everything I do to ensure it is correct, which I appreciate. The transport coordinators have been really helpful too, answering any queries I have very patiently!

WHAT ARE YOUR AIMS FOR THE NEXT YEAR?

I want to build up my confidence! I want to gain confidence in doing my role and increase my knowledge and expertise so that people know they can come to me safe in the knowledge I’ll do a good job.

WHY IS TJ A GREAT PLACE TO WORK?

It is a family business and it has a family business feel, which is lovely. The people are so great, everyone has really made me feel at home here and you really couldn’t ask for a nicer place to work!

Find out more about our services and meet other team members on our blog thread…