MEET DANI REYNOLDS, CUSTOMER SERVICE ASSISTANT

Dani joined TJ recently after opting for a career change following 15 years in the hospitality industry. Outside of work she keeps active with trips to the gym and also enjoys shopping, travelling and keeping her home in tip top shape!

WHAT DOES YOUR ROLE INVOLVE?

As a customer service assistant, my core role is to liaise with the customers and take care of their requirements. In the mornings the first thing we do when we get in is check the inbox to see what enquiries have come in overnight and deal with those first. I take phone calls and reply to emails, answering any questions customers have and book in their jobs if they decide to go ahead. I process all the orders for new skips as well as those who wish to exchange their full skip for an empty one if they have gone for the longer-term option, which commercial clients often do.

WHAT IS YOUR BACKGROUND?

For the past 15 years – all my working life – I’ve worked in the hospitality industry, primarily in pubs. This is the first time I’ve worked in an office environment; it’s certainly very different and I’ve asked lots of questions during my first few weeks! I’ve learnt how to use the IT system that generates and progresses new orders and how to process online payments. Everyone has been really supportive and their guidance has enabled me to be able to get on and do the job.

Although working in hospitality was very different, it was entirely customer-focused, so I was able to bring those people skills with me, which has been very useful. I have great customer service skills and love speaking to people so I’m confident in dealing with customers, which is a key part of this role. 

Since I turned 30, I’ve been looking for a career, a job that I can really get my teeth into and one with the possibility of progression in the future. This role, as well as TJ as a company, really appealed to me. Although I hadn’t done anything like this before, I had a strong feeling that I would be able to do the job well, but was unsure if I’d get an interview. I was so pleased to hear back after submitting my application and thrilled that TJ has given me this chance to kickstart a new career for myself.

WHAT ARE THE MOST INTERESTING PARTS OF YOUR ROLE?

I’m really enjoying the whole learning process, gaining new skills and building my knowledge. I’m also enjoying the customer liaison aspect too, especially the fact that I’m able to assist them with their enquiries and ensure they get what they need from our services. Knowing they’ve gone away happy is a massive plus for me.

WHAT IS THE MOST CHALLENGING ASPECT OF YOUR ROLE?

Learning the computer system has been challenging, but I’m getting on well with it so far. I’m looking forward to learning more and more as time goes on and it’s already becoming more familiar which is great. My colleague Helen has been amazing in helping me get to grips with it all and I really appreciate the support from her and the rest of the team.

WHAT ARE YOUR INITIAL AIMS AND ASPIRATIONS?

I want to continue learning, becoming more confident in the role and using the system so that I can be the best I can be. I want to ensure that the customers I deal with are all handled well and that they’re happy with the service I’ve provided. Long term, I’d love to progress with TJ and have ambitions to do so if the opportunities arise.

WHY IS TJ A GREAT PLACE TO WORK?

The staff are really friendly and have been really welcoming to me so I already feel like part of the team! TJ is a company with a great reputation and I’m proud to say that this is where I work and I really appreciate the opportunity they’ve given me.

Find out more about TJ’s services, including our fantastic skip hire service…