TJ Waste implements new IT system, further enhancing customer service levels

TJ Waste has implemented a new cloud-based IT system, making their products and services more accessible to their customers and ensuring even higher levels of customer service.

The system, which is provided by Elemos, a specialist waste management software, has been tailored specifically to TJ’s individual requirements so that it works the way we need it to in regards to pricing.

The system allows us to provide instant online quotes to customers, taking into consideration the required skip size and the type of waste that needs to be disposed of.

This cloud-based system has built-in resilience and can be used remotely, allowing staff to work from any location. This has proved particularly helpful as the pandemic continues, as staff who have to isolate (but are not ill) are able to work from home to ensure continuous smooth service and less disruption.

The system also has a new customer portal which allows customers to access their account, invoices and order history at the touch of a button. This gives our business customers an improved self-service element meaning they can access details as and when they need to and it also provides greater transparency when it comes to data.

TJ Waste General Waste Manager Luke Haskell said: “We worked in partnership with the software provider to come up with a solution that would not only meet all our business needs, but that would also be easy for our staff to use and for our customers to access. It’s done all that and more so we’re thrilled with the outcome.”

When asked how the new system has made TJ Waste employees’ jobs easier, one team member Emily Martin said: “All the information you need is now easy to access and all in one place – it was spread across several systems previously which was very time-consuming. It’s easy to navigate and has greatly cut down our admin time, which is great.”

Find out more about the services TJ Waste provides and get an instant online skip hire quote today!